I don’t know if my pass is activated, can I look it up?
Yes! Your Junior/School Player or Junior/School Official Pass needs to be activated only once. You can check to see whether your pass has already been activated during the season. You will need to know your pass type and number.
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It is after 5:00pm AEDT Wednesday and I have just activated my pass. Can I go to a game this weekend?
No. You must activate your pass before 5.00pm Australian Eastern Daylight Time (AEDT) Wednesday prior to the game you want to attend. Your pass will be valid for use for the NEXT round, not this one. If you go to the game, you will be required to purchase a ticket.
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Is my card valid for the State of Origin Series, City v Country, the Final Series or the Grand Final?
No. You can only use your pass for regular season NRL matches throughout 2010.
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I don’t have an email address or regular access to the Internet, how can I activate my pass?
You can activate by phone, on 1800 009 711.
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I was refused entry to a game on the weekend, why?
It could be one of two reasons:
- Your pass has not been activated - please confirm that your pass has been activated by using our ‘Check your pass’ tool.
- The NRL Clubs reserve the right to refuse complimentary access to pass holders for selected games, or where venue capacity constraints exist.
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I am player, how can I get a pass?
You need to contact your coach and club or teacher and school that you play for.
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I am a teacher or a coach and I need more passes for my team or students.
You need to contact the ARL Development Officer at your relevant club. Contact details for the Development Officers are in the
contact us
section.
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What is the best way to activate more than one pass?
The activation process allows you to edit the information you have submitted before confirming your details via a link contained within an email.
If you are activating more than one pass and do not first confirm your pass before changing the details, you will overwrite your details. You can edit your information using the ‘Edit’ button or ‘Back’ browser button.
If you would like to reuse the information you entered in Step 2, please use the ‘Activate another pass’ link or button in Step 3, which will allow you to change your information and provide this as the details for a new pass. Please remember to click on the confirmation links for all passes to complete activation.
PLEASE NOTE: ALL PASSES MUST HAVE A UNIQUE FIRST NAME/LAST NAME/EMAIL COMBINATION.
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I have not received my confirmation email after activating my pass.
An automated confirmation email is sent when you activate your pass. There is a link in this email, by clicking on it you can confirm your details and complete the pass activation process. Usually, it takes 1-5 minutes to receive this email.
If you don’t receive an email, please ensure that your email address is correct. If it is not correct, please change your address and resubmit your details. You will then receive a confirmation email.
If your email address is correct and you don't receive the email, your ISP, server, or email client may be blocking our automated messages. This is often a result of anti-spam software marking them as "spam" or "bulk" email. You will need to change your settings in your anti-spam software or use another address which excepts all incoming messages. Please check your “Spam” or “Junk” email folders.
If this problem continues, it is possible to activate your pass through our call centre, which can be reached on 1800 009 711.
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